COVID-19

CSC ServiceWorks / COVID-19

We are taking steps in response to COVID-19 and providing
guidelines to help communities and residents stay clean and safe.

Regarding the global events regarding COVID-19, laundry services have been deemed essential and part of the critical infrastructure responsible for providing access to food, healthcare, clean laundry and services essential to the operations of residences.

We have acted on CDC (Centers for Disease Control and Prevention) workplace (and home) practices that control the transmission of infectious diseases so that we can continue to provide services in the safest way for our teams, our customers and our communities.

CSC ServiceWorks Responds

Our work is an increasingly critical part of helping people stay healthy and safe as we move through the COVID-19 pandemic. We are committed to maintaining service while assuring the safety of our employees, clients, and consumers in the communities where we live and work. We will provide updates on the steps we are taking to do this in the safest way possible.

Latest Update

Working With Our Customers

The CDC says that washing clothes is a critical facet of fighting the virus and we want to work with our clients to make sure that residents have access to rooms and equipment so that they can do laundry to stop the spread of the virus. Clients, please click the link below to read how we are adapting to the situation.

Working With Customers

Sharing Information

There are massive amounts of information related to the COVID-19 pandemic that we are all trying to process. We want to share pertinent information that may be useful to our customers, communities and other organizations in our industry.

CDC Laundry Guidelines

CDC Cleaning & Disinfecting Guidelines

Teams Lend Expertise and Resources to Temporary Hospitals and Shelters

CSC ServiceWorks is working with state and local authorities to provide laundry capabilities for temporary hospitals and shelters across the country.

Learn More

CSC’s Baltimore Team Distributes Safety Kits to All CSC Branches

CSC CEO Mark Hjelle joines the Baltimore team to assemble safety kits, including personal protective equipment and disinfectant.

Learn More

How to wash and dry clothes amid COVID-19 outbreak

USA Today shares a video on how to effectively wash and dry your clothes to kill the virus.

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Laundromats aren’t likely to contaminate clothes, according to microbiologist

Scientists describe how washing clothes can kill the virus and stress the importance of cleaning surfaces.

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Laundromats Should Remain Open During COVID-19 Outbreak Providing Essential Service

The Coin Laundry Association explains why laundromats are an essential service to communities.

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What to Put in a Covid-19 Emergency Home-Care Kit

Most people who get sick from the coronavirus won’t be going to the hospital. WSJ shares an article on what doctors say you need to be ready at home.

Learn More

Self-Service Resources

As we address the needs of our clients, including those impacted by COVID-19, you may experience longer than usual wait times on our customer service line. To save yourself time, we encourage you to take advantage of our ways to manage your account online.

For Community Laundry Clients and Residents:

Request Service 

Request a Refund 

Add Value to Laundry Card

For properties with CSCPay Mobile™ and digital payment technology installed, we encourage the use of our CSCPay Mobile app so residents can take advantage of contactless payment and avoid making unnecessary trips to the laundry room by remotely monitoring machine availability and cycle status.

For In-Home Laundry Clients and Residents:

We encourage you to use our online portal to complete the following:

  • Submit a service request
  • Check service ETA
  • View/download monthly statements
  • Make a payment or update payment info
  • Place an equipment order

If have not already enrolled for online access, click here to quickly set up your account. 

If you’ve already enrolled but need help signing in, click here to recover your username or password.