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Refunds

How can I request a refund?

To report one machine and request a refund, click on the link below. If funds were lost in two or more machines, please call our customer support line at (877) 264-6622. Please take note of the machine ID number(s) of the machine(s) that were used prior to your online submission or call. Click on the link below to check the status of your refund.

Request a refund

How can I check the status of my refund?

Click on the link below to check the status of your refund. You will need to enter your case ID number (beginning with C) or phone number to check your refund status.

Check on your refund

How long will it take for my refund to arrive?

Typically, it takes 10-12 business days for a refund check to get processed and delivered by USPS or FedEx.

Do I have to cash my check in a certain amount of days?

No, the refund checks that are mailed do not expire.

Service

How can I request service for a machine?

To request service for a broken machine, please note the machine ID number on the machine and follow the link below to visit the service request form. After submitting the form, you will receive a confirmation email to finalize your service request.

Request Service

What if there is no machine ID?

If you are not able to locate a machine ID or it has been removed from the machine, you can still request service with the property address. Follow the link below and click where it says “If you do not have a machine ID click here” next to the machine ID example. Select the property type and search the property address. Once you find the property, select the room and you will see a list of machines located in that room. After submitting the form, you will receive a confirmation email to finalize your service request.

How can I request service for multiple machines?

If you need to request service for multiple machines that are located in the same room, you can do that by using the property address. Follow the link below and click where it says “If you do not have a machine ID click here” next to the machine ID example. Once you find your property, select the room and you will see a list of machines located in that room. Add information for one machine and click “add machine” to add multiple machines. If the machines are located in separate laundry rooms, you will need to complete separate requests. After submitting the form, you will receive a confirmation email to finalize your service request.

How can I check the status of my service request?

Click on the link below to check the status of your service request ticket. You will need to enter your case ID number (beginning with C) or phone number to check your service request status.

Check on your claim

How long will it take for my service request to get completed?

Typically, our response time is within 1-3 business days. We service all our communities to the best of our abilities, and wait times vary depending on how many requests are in the area at a time.

General Questions

How can I add funds to my laundry card?

You can reload your laundry card through our online portal(s). If your laundry card has the letters “E” or “ESD”, you can revalue at http://sdirevalue.com. If your laundry card begins with “HMPD”, it can be refilled at https://m.revaluemycard.com/cscserviceworks/Register.aspx.

Where is the machine ID located?

The machine ID is located on the top right front of the machine, or sometimes on the side. (Ex: 123-CSC)

My clothes are stuck in the machine. Are there any basic troubleshoot options?

Push the handle of the door in and hold in that position for a full 30 seconds. The door should release. (only front loaders; top loaders require service)

The coin slot is jammed. Are there any basic troubleshoot options?

Shake the side of the coin box to knock down the pyramid the coins had made to allow more coins. If this method works, no service is needed.

What do I do if the machine is not dispensing hot water?

If the machine is not dispensing hot water, please reach out to your property management staff for assistance.

What do I do if the machine is not dispensing any water?

If the machine is not dispensing any water, please reach out to your property management staff for assistance.

What do I do if the machine is not getting any power?

If the machine is not receiving any power, please reach out to your property management staff to verify the outlet is in working condition

What do I do if my clothes are stuck in the machine?

Press and hold the door for 30-45 seconds and check to see if the door opens. If process was unsuccessful, please submit a service request online.

What do I do if the app is not working?

Please reach out to your property management staff for to confirm there are no internet connectivity issues.

What do I do if a recently repaired machine is still not working?

Please reach out to your property management staff for to confirm the machine has already been serviced.

What do I do if my Blue Laundry Card did not transfer funds from card machine?

In most instances, this occurs when card is removed prematurely. Reinsert your laundry card once more into the machine, and the funds should transfer.

Have a question?

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customerservice@cscsw.com

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1 (877) 264-6622

Hours: 6:30am – 7:30pm CST (M-F) and 8:00am – 4:30pm CST (Sat)