Introducing CSC’s Client Insights Portal
Access actionable data and track consumer behavior to optimize your laundry program.
How It Works
Our connected machines transmit data to a secure, cloud-based reporting and monitoring application. Here you can track revenue, commissions, service status, and more through our basic or premium dashboard.Watch Video
Most CSC digital laundry accounts receive BASIC access with monthly reporting on revenue, commissions, and service cases.
Our PREMIUM dashboard provides near real-time data on revenue, customer engagement, and case level service with the ability to track by payment type, laundry room, and more.
Account Overview and HistorySecure Cloud PortalRevenue by MonthCommissions Paid by MonthService Cases by MonthFilter to Specific AccountsVisual Charts for Trend Analysis
Engagement DetailsRevenue by Payment TypeRevenue by Laundry RoomCycles by Laundry RoomCycles by Payment TypeDaily & Weekly Data ViewApp Adoption & PerformanceDigital Marketing Events
Service DetailsWork Orders by RoomMachine HistoryWork Orders Average Time to CloseWork Orders by Reason CodesRefund Details
Learn when and where your residents do the most laundry and how they pay for it to make adjustments that increase resident satisfaction while generating more revenue.
Monitor machine history including service cases, average time to close, and refund requests to track machine performance and our service response.
Ready to optimize your laundry operation?Contact Us
“I’m always looking at revenue and operational performance across multiple properties. The Client Insights Portal gives me the information that I need as we move our portfolio to digital.”
“The Client Insights Portal gave us great visibility into our operations. We looked at room usage data and then optimized machine placement to meet resident demands. My residents are happy, usage is up, and our revenues are growing.”